Steven Sugg

3544 Winchell Road
Shaker Heights, Ohio 44122
(216) 991-2682 home
(216) 533-0486 mobile

IT Projects
Current Career Goals To apply my management education and experience in a position of leadership of technical people and processes within an organization that can provide a challenging, long-term career path.
Education MBA, Weatherhead School of Management, Case Western Reserve University, Cleveland, Ohio, 1992, Management Information and Decision Systems

BS, Biomedical Engineering, Case Institute of Technology , Case Western Reserve University, Cleveland, Ohio, 1986, Computers, Biomechanics, minor in Acting and Theater

Employment History Axentis, Inc.
  • Senior Product Manager, 2004 - present

CrayNet Technologies

  • President/Owner, 1998 - 2004

Integrity Trainers

  • General Partner, 1999 - 2004

NewMedia, Inc., currently Brulant, Inc.

  • Cleveland Branch Manager, 1997 - 1998
  • Director of Applications Development, 1995 - 1997
  • Project Manager, 1993 - 1995
  • Programmer/Analyst, 1991 - 1993

Seybold Solutions, Inc.

  • Director of Programming, 1989 - 1991

University Hospitals, Department of Nuclear Radiology

  • Programmer II, 1988 - 1989

Case Western Reserve University, Department of Biomedical Engineering
  • Research Assistant, 1985 - 1988
Skills, Experience
& Responsibilities
As Senior Product Manager for Axentis, Inc., primary responsibilities include:

  • Requirements gathering and definition
  • Functional specifications
  • Prioritization of product features based on needs of:
    • Current Clients
    • Prospective Clients
    • Target Clients
    • Corporate Strategy
  • Integration with Engineering re:
    • Impact analysis
    • Release schedule
    • Resolving technical issues with business needs
    • Optimizing efforts, finding synergies

As Branch Manager for NewMedia, Inc.:
  • Managed three separate profit centers (lines of business), totalling $10M in annual revenue:
    • Customized Application Development
    • Network Services
    • Certified Education

  • Managed branch metrics to corporate standards, including:
    • Sales growth
    • Gross profit
    • Net profit
    • Labor costs
    • Overhead costs
    • Personnel turnover

  • As part of a corporate team, participated in and led the design and implementation of operational programs, including:
    • Project Management Standards
    • Best Practice Disciplines, including Coding and Testing Standards
    • Recruiting and Hiring Practices
    • Employee Incentive Plans
    • Career Path Planning and Employee Training

As Director of Applications Development for NewMedia, Inc.:
  • Achieved extremely high annual growth (60% - 100%) in consulting income, gross and net profit.
  • Responsible for all Cleveland consulting client relationships, including Key Bank, TRW, American Greetings, IMG, The Cleveland Clinic, and Reliance Electric.
  • Managed major vendor relationships, including Microsoft and Sybase.

Successfully grew two startups from scratch. At its peak, Integrity Trainers was producing $1M in annual sales.
Contracted by Key Bank to teach their internal Project Management Methodology, Information Systems Reengineering: Process Fundamentals for Project Managers.
Certified in Microsoft Solutions Framework - implemented MSF on dozens of development and infrastructure deployment projects.
Personal and professional references available here.

A list of the IT projects I have led and/or managed available here.